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Customer Service
Thank you for shopping online with My Ami. We want you to have an enjoyable shopping experience and anticipate your questions and feedback. Please use the Contact Us form and we will get back to you as soon as we can.
Shipping Methods and Shipping Charges
All orders will be shipped within 7 - 10 business days after your order is received. If for some unforeseen reason we do not expect to fulfill the order within 10 business days, we will notify you promptly. You may at that time decide to maintain your order on file, or you may cancel the order. Orders that cannot be filled within 90 days will be canceled. If we have any concerns with your order fulfillment we will contact you immediately. Items ordered together may not be shipped together. Your credit card will be charged for an item /order on the day it is shipped.
My Ami ships all packages in the continental United States via UPS. Please allow an additional 7 - 10 business days for standard ground delivery. UPS will not deliver to a Post Office Box; therefore all packages must be shipped to a street address within the continental United States.
Shipping Charges (per shipping address)
Sales Tax
All orders shipped within California are subject to sales tax on applicable items.
Return Policy
If you are not satisfied with a product for any reason, you may return it to My Ami via mail or UPS at your own cost.
Returns of items purchased online must be received within 30 days of the original ship date. All merchandise must be returned in its original package and in saleable condition. After inspection of the returned item a refund or credit will be issued to you.
Please note: All shipping fees are non-refundable. My Ami is not responsible for item breakage during shipping.
Damaged Merchandise
All merchandise is inspected prior to shipping. Unfortunately, despite our best efforts, some merchandise may arrive to you damaged. If this occurs please contact us within 24 hours of receiving the package.
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